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Help on Services:

This website provides a range of services to cater for the electricity needs of the Eskom customer or potential customer. The services that are available to users of this site will be restricted according to whether or not you have registered on this site.

To register please click on the link below:

I would like to register

To view the services that are available on this site please click on the links below:

Services available to registered users     Services available to unregistered users


FAQs:

Why can't I log in?
• Unregistered: You must register before you can log in, please click here to register.
• Account Locked: If you have attempted three times to log in with an incorrect password then your account will be locked for 15 minutes. Please try again after this time.
• Forgotten Password: If you have forgotten your password, please click here to have it sent to you again.

Why doesn't the site work for me?
If the site doesn't appear correctly, please ensure that JavaScript is turned on in your browser. To enable this in Internet Explorer, you must ensure that the security level in your browser zone is set to medium. To change the Security Settings in Internet Explorer access Tools> Internet Options> Security. If you are using a browser other than Internet Explorer, and the page still doesn't work. Please try accessing the site using Internet Explorer.

Why can't I view my bill?
In order to view the PDF of your bill, you must download and install Adobe Acrobat. Please read the Plugs-ins section below.



Technical Considerations:

Screen size
This website was designed to operate with a 1024 x 768 screen resolution. For best results, adjust the “Display Properties” and “Settings” of your screen if necessary.

Plugs-ins
Some services offer the ability to download documents from this site. Only customers who have the option to download documents will be affected by this requirement. To be able to view these documents please download Acrobat® Reader software from the Adobe® website.

Browser
This website was designed to operate with Internet Explorer 6. Please ensure that the JavaScript in the browser is enabled.

Technical Queries
If you have a technical query that is not answered in this help section, please e-mail us at customerservices@eskom.co.za.