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Help and Support Services available to unregistered users:
Account, Payment or Meter Related Information
Request information relating to Accounts, Meters, Payments or Prepaid Cards.
Account, Payment or Meter Related Claim
Lodge a claim relating to Accounts, Meters, Payments or Prepaid Cards.
Report Power Loss
You may experience a loss of power for various reasons. Our process will guide you through a step-by-step questionnaire to determine the cause and report your power loss.
Public Lighting Fault
Report a Public Lighting Fault.
Supply Related Claim
Lodge a claim due to an electricity supply related event.
Supply Related Information Request
Request information relating to the technical aspects of your electricity supply.
Application for Electricity Supply
Request a new supply that may be any of the following application types:- A new supply where new infrastructure needs to be built - A new supply where infrastructure already exists - Temporary Supply - An increase of your existing supply - A decrease of your existing supply - A Tariff Change - Relocation of your current meter point (service point). - A line deviation - Development of a New Township. - A Self Build Scheme - Streetlight application
Move In
You are requesting an electricity supply and you are moving into a property where:- Electrical infrastructure already exists - The premise is metered by a conventional meter and not by a prepaid meter - The premise will be used for residential, small business or small agricultural purposes. Tariff or Product Information Request
Request information relating to Eskom's tariffs and products.
Application Related Claim
Lodge a claim relating to application for electricity supply or termination of your existing supply.
Application Related Information Request
Request information relating to application for electricity supply or termination of your existing supply.
General Eskom related information request
Request information relating to Eskom in general that is not related to any specific service.
Compliments
Forward a compliment relating to a specific Eskom Service.
Complaints
Lodge a complaint relating to a specific Eskom Service.
Wired to Win
Direct Link to the Eskom Rewards Website - Wired to Win.
Report Electricity Theft
Report electricity theft to Eskom.
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