Eskom Customer Service Home Page

Help & Support
- Provides a comprehensive list of services available to registered and unregistered users, Frequently Asked Questions and technical considerations to take into account while accessing the website.
Direct Access
- Use the following link, https://csonline.eskom.co.za, to access the CS Online Website directly. To automatically save this link as a bookmark in your browser click here.
Registered Users
- To have access to our services please select the Registration or Login links above. To view a list of all the services available on this site please select the Help & Support link.
Unregistered Users
- Unregistered users can access a limited number of services.Click here to access the website as an unregistered user.

Customer Satisfaction Surveys
- Please note that Eskom conducts monthly telephonic, on-line and automated surveys to assess the quality of our customer service. You may be contacted by one of the following companies: Brand Baro-Matrix or Dashboard. Your participation will be highly appreciated, since results are used in developing strategies for service improvement and for performance management purposes.