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Help and Support Services available to registered users:
Submit Meter Readings
Submit your own meter readings to minimise estimated bills.
Account Balance
Your latest account balance.
Payment Self-service
Pay your bill by:- Credit Card (online using EasyPay) or - Debit Order (create a new or change an existing debit order)
Cancel Debit Order
Cancel your existing Debit Order arrangement.
Payment Not Shown Correctly
Query a payment not shown correctly on your account.
Refund Request
Request a refund for a credit balance on an active account or check on the progress of a refund for an outstanding balance on a terminated account.
Account Query
Request an explanation of your bill content, the bill format or any calculations on your bill.
Account, Payment or Meter Related Claim
Lodge a claim relating to Accounts, Meters, Payments or Prepaid Cards.
Account, Payment or Meter Related Information
Request information relating to Accounts, Meters, Payments or Prepaid Cards.
Update Customer Information
Update your personal detail on our customer database.
Consumption History
View your consumption history.
Meter Test
Request a test to measure you meter's accuracy.
Meter Read History
View your Meter Read History.
Special Meter Read
Request an unscheduled or special meter reading.
Bill History / Request Copies
View or request a copy of your latest or a previous bill(s).
Faulty Prepaid Token
Report a faulty prepaid token or request the replacement of your prepaid meter ID card.
Report Power Loss
You may experience a loss of power for various reasons. Our process will guide you through a step-by-step questionnaire to determine the cause and report your power loss.
Public Lighting Fault
Report a Public Lighting Fault.
Supply Related Claim
Lodge a claim due to an electricity supply related event.
Supply Related Information Request
Request information relating to the technical aspects of your electricity supply.
Planned Outages
View a list of planned electricity outages.
Unplanned Outages
View a list of unplanned electricity outages.
Application for Electricity Supply
Request a new supply that may be any of the following application types:- A new supply where new infrastructure needs to be built - A new supply where infrastructure already exists - Temporary Supply - An increase of your existing supply - A decrease of your existing supply - A Tariff Change - Relocation of your current meter point (service point). - A line deviation - Development of a New Township. - A Self Build Scheme - Streetlight application
Move In
You are requesting an electricity supply and you are moving into a property where:- Electrical infrastructure already exists - The premise is metered by a conventional meter and not by a prepaid meter - The premise will be used for residential, small business or small agricultural purposes. Move Out
Request to cancel your electricity supply agreement with Eskom (Move Out of your premise).
Tariff or Product Information Request
Request information relating to Eskom's tariffs and products.
Temporary Power Off Request
Request for a temporary disconnection of your power supply.
Application Related Claim
Lodge a claim relating to application for electricity supply or termination of your existing supply.
Application Related Information Request
Request information relating to application for electricity supply or termination of your existing supply.
General Eskom Related Information Request
Request information relating to Eskom in general that is not related to any specific service.
Compliments
Forward a compliment relating to a specific Eskom Service.
Complaints
Lodge a complaint relating to a specific Eskom Service.
Wired to Win
Direct Link to the Eskom Rewards Website - Wired to Win.
Report Electricity Theft
Report electricity theft to Eskom.
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