Explanations of Failed Meter Submissions

Correct Window Period

The correct window period is four days before the actual Meter Reading Date (as displayed on your bill) and two days after the Meter Reading Date. If your reading falls outside of the correct window period, the reading will not be used in the calculation of your bill.

Your unique window period is displayed on the top of the previous screen. Click the �Back� button below to navigate to the previous page.

High/Low Validation

A High/Low Validation is a calculation that checks meter readings based on estimated consumption. The calculation produces two usage values, i.e. a low usage value and a high usage value, to ensure that the meter reading submitted is within a reasonable range. If the  meter reading fails a High/Low Validation it means that the value of the meter reading submitted falls outside the range of the two usage values and may not be used in the calculation of your bill.

Reading by an Eskom Representative

In the event that two meter readings exist for the same window period, a reading taken by an Eskom Representative will take priority over a customer submitted reading. The reading by the Eskom Representative will be used in the calculation of your bill.

Too many digits entered

The number of digits displayed on your meter is the maximum number of digits that should be entered for a meter reading. If you have entered too many digits, your entered meter reading will not be used in the calculation of your bill.

Capturing a reading with the same date and time

If you have previously submitted a reading with the same date and time, your duplicate meter reading will not be used in the calculation of your bill.

To view the history of the meter readings that you have submitted, select the �Accounts, Meters and Payments� >> �Meter Read History� submenu on the left of the screen.